A step-by-step guide to running alignment checks across your Product Knowledge Hubs—in a single hub, across multiple hubs, and in real time while you write.

Your Product Knowledge Hub grows every time a team member adds research, specs, market analysis, or technical documentation. That’s exactly the point—it becomes the single source of truth for your product.

But as knowledge grows, inconsistencies can emerge. Different team members may contribute conflicting information at different stages. Technical specs may drift from product requirements. Strategic direction may shift without all documents reflecting the change.

The Alignment Checker solves this. It’s an AI evaluation agent that scans your hub knowledge for conflicts, gaps, and inconsistencies—delivering a prioritized report with severity levels and source attribution.

Here’s how to use it.

What the Alignment Checker Evaluates

When you run the Alignment Checker, it performs a multi-dimensional analysis across your hub knowledge:

• Factual inconsistencies: Conflicting data points across documents (e.g., different material specifications, conflicting test results, inconsistent performance claims)
• Regulatory and compliance gaps: Missing compliance documentation, unaddressed regulatory requirements, or claims that don’t align with certification status
• Technical specification conflicts: Mismatches between design requirements, engineering specs, and manufacturing capabilities
• Terminology inconsistencies: Imprecise or conflicting technical language that could cause miscommunication across teams
• Knowledge gaps: Missing information that could cause delays or misalignment downstream
• Strategic and market alignment issues: Product direction that conflicts with stated business objectives or market positioning
• Process violations: Missing stage-gate deliverables, skipped requirements, or workflow gaps

Every finding is categorized by severity (Low, Medium, High) and linked directly to its source documents, so you can trace exactly where the misalignment originates.

Option 1: Single Hub Alignment Check

Use this when you want to evaluate alignment within one Product Knowledge Hub—your most common use case for pre-gate review preparation or routine consistency checks.

How to Run It

1. Navigate to any Product Knowledge Hub — Open the hub for the product you want to evaluate.
2. Click “Evaluate” in the hub navigation — You’ll find this in the top navigation bar of your hub.
3. Select the Alignment Checker agent — Choose Alignment Checker from the available evaluation agents.
4. Select specific documents to include (optional) — By default, the Alignment Checker evaluates all knowledge in the hub. You can narrow the scope to specific documents if needed.
5. Click “Evaluate” to run — The analysis completes in seconds.
6. Review your alignment report — Results appear in the Rich Text Editor, organized by severity (High → Medium → Low) with direct source links.

💡 Pro tip: Run the Alignment Checker right before your gate review. Share the report with your review committee to show that all elements have been evaluated for consistency. It builds confidence and saves time during the review itself.

Option 2: Cross Hub Alignment Check

Use this when you need to check alignment across multiple Product Knowledge Hubs—critical for portfolio management, shared technology platforms, or product families that must integrate.

How to Run It

7. Navigate to any Product Knowledge Hub — Start from the primary hub you want to evaluate.
8. Click “Evaluate” and select the Alignment Checker
9. Select additional hubs to compare against — A multi-select dropdown lets you choose which other Product Knowledge Hubs to include in the analysis.
10. Select specific documents (optional) — Focus the evaluation on particular documents across hubs, or leave it broad for a comprehensive check.
11. Click “Evaluate” to run
12. Review cross-hub findings — The report highlights cross-product conflicts, duplicate efforts, and portfolio-level inconsistencies with source attribution from each hub.

The Cross Hub Alignment Checker is especially valuable when product lines share technologies, materials, or manufacturing processes. It catches situations where two teams may be developing conflicting solutions or making contradictory assumptions about shared resources.

Option 3: Real-Time Alignment Checking in the Editor

Use this when you want to check alignment while writing or editing a document—without leaving the Rich Text Editor.

How to Run It

13. Open any document in the Rich Text Editor
14. Click the Evaluate tab in the right sidebar — The Alignment Checker sits alongside Chat, Knowledge, and Styler in the sidebar.
15. Run an alignment check — The evaluation runs against the document you’re currently editing, checking it against the broader hub knowledge.
16. Review and address findings inline — Misalignments surface in the sidebar while you’re still in the document, so you can fix issues immediately.

💡 Pro tip: Use the RTE sidebar Alignment Checker when drafting PRDs, technical specifications, or any document that references data from multiple sources. It’s the fastest way to catch issues at the point of creation.

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Reading Your Alignment Report

Every Alignment Checker report follows a consistent format designed for quick action:

• Header summary: Total issues identified with a severity breakdown
• Issue cards: Each finding includes the issue type, a brief title, detailed description, specific findings, and a recommended action
• Severity levels: Issues ranked as High (potential production or compliance impact), Medium (could cause delays or confusion), or Low (minor inconsistencies worth addressing)
• Source attribution: Direct links to the knowledge sources where conflicting information was found, with dates
• Suggested actions: Specific recommendations for resolving each finding

Best Practices for Getting the Most from the Alignment Checker

Keep your hub knowledge current. The Alignment Checker evaluates what’s in your hub. The more comprehensive and up-to-date your knowledge, the more valuable the analysis. Encourage your team to add knowledge regularly—meeting notes, research findings, updated specs, market analysis—so the Alignment Checker has a complete picture to evaluate.

Run it at transition points. The highest-value moments for alignment checking are stage-gate transitions, cross-functional handoffs, and before any major decision point. Build it into your team’s workflow at these milestones.

Use Cross Hub checks for shared platforms. If you have product families that share technologies, materials, or manufacturing processes, run Cross Hub alignment checks regularly. This is where the most expensive misalignments hide.

Share reports with stakeholders. Alignment reports generated in the Rich Text Editor can be shared, exported, or used as artifacts in your stage-gate process. They serve as evidence of due diligence and help facilitate faster review discussions.

Address high-severity findings first. Not every finding requires immediate action. Focus on High-severity issues that could impact production, compliance, or strategic direction. Medium and Low findings can be addressed in your normal workflow cadence.

Start Using the Alignment Checker Today

The Alignment Checker requires no setup and no configuration. If you have a Product Knowledge Hub with knowledge in it, you can run an alignment check right now:

Open any hub → Click Evaluate → Select Alignment Checker → See results instantly.

Questions? Reach out to your Customer Success Manager for a walkthrough, or explore the Alignment Checker in any of your active hubs.

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Alignment Checker Guide