Rachel Keeney

Rachel Keeney - Head of Customer Success

Rachel Keeney leads Customer Success at Narratize, where she brings a white glove approach to ensuring customers realize measurable value from their Product Knowledge Hubs. With a unique background spanning operations, project management, and employee experience, Rachel combines systems-thinking with personalized attention—understanding that when processes work seamlessly, people thrive. Her acute attention to detail and focus on the human side of technology enable her to guide cross-functional teams through transformation, from onboarding through expansion. Rachel believes exceptional customer outcomes stem from elevating people first, then optimizing processes around them.